At BridalLive, we love helping our customers make the most of their investment. We obsess over providing the best customer support in the industry. This article outlines which items are included with your BridalLive support plan.
Technical Support Hours: Monday through Friday 10:00 am - 5:00 pm EST
Items that are covered with BridalLive Software:
- Setup Guidance of the BridalLive application
- One (1) scheduled call within 1 week of signup to help with your BridalLive set up and answer any questions you may have getting started.
- Questions about how to use the BridalLive system to it's fullest
- Access to Instructional Videos, Webinars & Help Center.
- Any and all technical "bugs" with the BridalLive system.
***Any requests for assistance that fall outside the list above will be subject to approval and, if approved, billed at our hourly technical support rate of $99/hr. Additionally, all API support or support related to the use/mis-use of the API will be billed at $99/hr (minimum of 1hr).
Items that are not included with BridalLive Software:
- Support for 3rd party applications that BridalLive integrates with. This is covered by our 3rd Party Application Support Policy.
- API Support including programming guidance and technical discussions
- Training of new team members or re-training existing team members after the initial training has been completed
- Ongoing maintenance and changes to email templates
- Re-implementing Web Forms and Marketing Tools when customer re-designs their website.
- Accounting advice & analysis of accounting processes
Items that are covered with BridalLive Websites:
- Team available to answer questions regarding how to update your site using the admin tool
- Monthly hosting of your website
- Access to Video Training
- Online Support Center with frequently asked questions
- Access to website administration tool
- Website security patches and updates
- Website up-time monitoring
- Daily backup of entire website
***Any requests for assistance that fall outside the list above will be billed at our hourly technical support rate, including website and email template customization and design changes.