At BridalLive, we strive to provide the best support in the industry. This article covers which items are included with your BridalLive support plan.
***Any requests for assistance that fall outside the list above will be billed at our hourly technical support rate.
Items that are included with BridalLive Websites
***Any requests for assistance that fall outside the list above will be billed at our hourly technical support rate, including website customization.
Items that are covered with BridalLive Software
- Installation and Setup of the BridalLive software on all of computers in the store
- Guidance on how to load inventory into the system
- Training Conference Call
- One time installation and setup of the Marketing components of BridalLive (if your plan includes the marketing features)
- Questions about how to use the BridalLive system to it's fullest
- Any and all technical bugs with the BridalLive system.
***Any requests for assistance that fall outside the list above will be billed at our hourly technical support rate.
Items that are NOT covered with BridalLive Software
- Ongoing maintenance of email templates
- Re-implementing Marketing components when customer changes out their website.
Items that are included with BridalLive Websites
- Technical support team available to answer questions regarding how to update your site using the admin tool
- Monthly hosting of your website
- Access to Video Training
- Online support center available with frequently asked questions
- Access to website administration tool
- Website security patches and updates
- Website up-time monitoring
- Daily backup of entire website
- One template change after one year of subscription
***Any requests for assistance that fall outside the list above will be billed at our hourly technical support rate, including website customization.