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BridalLive API FAQ

Updated

  • What is the BridalLive API?

    • The BridalLive API allows you to extend and enhance your BridalLive experience by integrating it with other systems.

  • Is API programming assistance included in my subscription?

    • No, API programming assistance is not included in the monthly BridalLive subscription. Assistance can be provided at an additional cost per the Technical Support Policy.
  • Review BridalLive API Documentation.
    • Review the BridalLive API documentation to determine if your desired usage is a good fit
    • https://www.bridallive.com/docs/api/BridalLive_API_Documentation.pdf

  • What are the charges for API support?

    • Any support issues resulting from the use or misuse of the API will be charged as API Support, in line with the current rates outlined in the Technical Support Policy.

  • How long does it take to receive API assistance?

    • It typically takes 3-5 business days to receive responses regarding API assistance requests.
  • API assistance does not include custom Development.
    • BridalLive may help with your API questions regarding endpoints but BridalLive cannot write custom code or any development for API users.

  • How do I get started with the BridalLive API?

    1. Obtain Approval: Before using the API, you need to apply and be approved. Approval depends on factors like the expected volume of requests.
    2. Review API Documentation: After approval, your Retailer ID and API Key will be available under Settings > Account > API Access in BridalLive, along with API documentation, sample POSTMAN files, and a video tutorial.
    3. Use the API Sandbox: All calls must be tested in the provided sandbox environment before using the API in production.

  • How can I access the API Sandbox?

    • The links to the API Sandbox are found in the API documentation within the API Access section of the BridalLive Account page. Testing in the sandbox is required before making calls in the production environment.

  • What happens if I don't test my API in the sandbox?

    • If custom development is not tested in your QA environment before making production API calls, your access may be revoked.
    • To request access to a QA account, contact BridalLive support via email at help@bridallive.com.

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