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Correcting an Exported Sale in QuickBooks

Updated

In some situations, a transaction that was exported from BridalLive to QuickBooks may need to be corrected or reversed. If only one transaction needs correction, reversing the related journal entry is usually the easiest solution. If multiple transactions have changed and your account balances no longer match BridalLive, see How to True Up Account Balances in QuickBooks.

For example:

  • A transaction was entered incorrectly in BridalLive

  • A completed order was later deleted or changed

  • An export was run before a mistake was discovered

When this happens, the journal entries already recorded in QuickBooks may no longer reflect the correct accounting information.

To correct this, your accountant or bookkeeper may need to reverse the related journal entries in QuickBooks.

Step 1: Locate the Journal Entry in QuickBooks

  1. Open QuickBooks Online

  2. Go to Reports

  3. Search for Journal Report or open your General Ledger

  4. Locate the journal entry created by the BridalLive export

You can identify these entries by the date of the export and the accounts used (such as Merchandise Sales, Customer Deposits, or Cost of Goods Sold).

Step 2: Review the Entry

Before making changes, confirm that the entry corresponds to the transaction that needs correction.

Check:

  • the date of the entry

  • the accounts affected

  • the amounts recorded

If the entry relates to the incorrect transaction, it can be reversed.

Step 3: Reverse the Journal Entry

To reverse the entry:

  1. Open the journal entry

  2. Select Reverse (if available), or

  3. Create a new journal entry that mirrors the original entry but swaps the debit and credit amounts

For example:

Original Entry Reversal Entry
Debit: Merchandise Sales Credit: Merchandise Sales
Credit: Customer Deposits Debit: Customer Deposits

This offsets the original entry and restores the correct account balances.

Step 4: Confirm Your Balances

After reversing the entry, review your account balances in QuickBooks to ensure they now match the data in BridalLive.

If needed, you can use the reports in BridalLive to confirm the correct totals for:

  • Merchandise Sales

  • Customer Deposits

  • Cost of Goods Sold

  • Inventory Asset

Important

If you are unsure how reversing an entry will affect your accounting records, consult your accountant or bookkeeper before making changes.

Related Article

If your QuickBooks balances do not match BridalLive, see:

How to True Up Account Balances in QuickBooks

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