This article explains how payments, payouts, and refunds are handled after Stripe is connected to BridalLive.
Payment Processing in BridalLive
Once Stripe is connected, BridalLive can be used to:
- Accept online customer payments
- Accept in‑store payments using Stripe Terminal devices
- View payment status on appointments, orders, and invoices
Payments are processed securely through Stripe and sent directly to your Stripe account.
Refunds
Refunds can be initiated in either location, depending on your workflow:
Refunds in BridalLive
- Initiated from the related appointment, order, or payment
- Sent to Stripe automatically for processing
- Reflected in both BridalLive and Stripe records
Refunds in Stripe
- Initiated directly from the Stripe Dashboard
- Useful for advanced reporting or dispute management
- Reflected in BridalLive once processed
Refund timing depends on the customer’s bank and Stripe processing timelines.
Payouts
- Payout timing and schedules are controlled entirely by Stripe
- Payouts are deposited into the bank account connected to Stripe
- BridalLive does not control payout frequency or availability of funds
Disputes and Chargebacks
- Managed directly in the Stripe Dashboard
- Stripe may request documentation to respond to disputes
- Dispute outcomes and fees are determined by Stripe and card networks
Troubleshooting
Payments are failing
- Confirm your Stripe account is fully verified
- Check for alerts or action items in your Stripe Dashboard
Funds are not depositing
- Review payout status and bank information in Stripe
- Check for holds, verification issues, or payout schedule delays
Related Articles
- Connecting Your Stripe Account to BridalLive
- Managing Your Stripe Merchant Account in BridalLive