1. What is BridalLive HQ?
BridalLive HQ gives owners and leadership teams a read-only view of multiple BridalLive locations together.
What HQ does
- Shows data from your linked locations in one place
- Lets you view all locations at once or narrow to specific ones
- Gives your leadership team one sign-in for the HQ view
What HQ doesn’t do
- It doesn’t merge or consolidate your accounts. Each location stays independently managed.
- Version 1 is read-only. To add or change appointments, clients, inventory, or settings, work in that location’s BridalLive account.
- It doesn’t change billing, plans, or user access for individual locations.
Who it’s for: Businesses with more than one BridalLive location on the Elite plan.
2. Set up BridalLive HQ and sign in
Request HQ
- Complete the HQ setup form linked in your announcement email. [BridalLive HQ Intake Form – Fill out form]
- Enter your billing retailer ID and the retailer IDs of every location to link.
- Confirm you’re authorized to link the locations.
- BridalLive creates your HQ and links your locations.
Accept your invitation
- BridalLive sends the first invitation to the HQ account owner you named on the form.
- Select the link in the email and create your login.
- Invitations expire after about 48 hours. If yours expires, contact support and we’ll send a new one.
Sign in: https://hq.bridallive.com. Use the login you created from the invitation.
Add more users: Once you’re signed in, invite others from the Users page: https://hq.bridallive.com/users
Troubleshooting
- Invitation expired: Contact support for a new one.
- Locked out after failed sign-ins: The account unlocks automatically after 15 minutes.
- Missing location: Request it from inside HQ, or contact support.
3. Use the HQ dashboard
The dashboard summarizes activity across your selected locations.
| Section | What it shows |
|---|---|
| Metrics | Revenue, appointments, sales, and active inventory for the time period you select |
| Store Performance | Each store’s progress toward its revenue, appointment, and sales goals for this week |
| Attention Items | Items that need review, combined from all selected locations |
| Today’s Appointments | Every appointment scheduled for today across selected locations |
Filter by location
- Find the location list on the dashboard.
- Check or uncheck locations to include or exclude them.
- The dashboard updates to the selected locations.
Tip: HQ data comes from each location’s BridalLive account. If a number looks off, check it in that location first, then contact support.
4. HQ FAQ
Is HQ a separate account from my stores? HQ is a view on top of your existing accounts. Your stores keep their own logins, data, and settings.
Can I edit anything in HQ? No. Version 1 is currently read-only.
Which accounts can use HQ? Accounts with multiple locations on the Elite plan.
Who can see my data in HQ? Only users invited to your HQ. Each person is added with a role.
How do I add or remove a user? Once your HQ is created, go to the Users page: https://hq.bridallive.com/users
How do I add or remove a location? Once your HQ is created, go to the Stores page: https://hq.bridallive.com/stores
Can I unlink a location? Yes, contact support. The location’s own account is unaffected.