BridalLive Pay offers the option to have a platform fee applied to manual, terminal, and client portal payments.
Enable Platform Fee
You will first need to have a BridalLive Pay account to enable the Platform Fee. Please contact our BridalLive Pay team to get a free quote!
Navigate to Settings > Integrations > Merchant Account
Enable Platform Fee and set your Platform Fee %
Save the Settings page at the top of BridalLive. When you enable the platform fee, you will need to agree to the platform fee agreement.
Enable Platform Fee - Client Portal Payments
Once you have enabled the platform fee, you can enable the platform fee on the client portal for payments separately from the manual and terminal payments. This will use the same platform fee % set on your BridalLive Pay settings.
Navigate to Settings > Company > Client Portal > My Orders section
You can select this option by checking the box to the left of 'Apply Platform Fee (BridalLive Pay Only)'
How is the Platform Fee applied to payments?
The platform fee will apply the platform fee % to the transaction's payment amount. You will see the option to include the platform fee enabled by default. If you'd like to not add the platform fee % to the payment amount, toggle this button off.
Once the payment has been processed, you will see it displayed with a red currency symbol on the payment. You can hover over this symbol to see the amount and percent that the fee is set at. The platform fee will not reduce the Amount Due on the transaction and will only be applied as a percentage of the payment.
Your receipt to customers will include the platform fee amount and the percent the fee is set at. You can update your emailed receipts with the newest templates found here: BridalLive Templates. This guide will walk you through how to update the email template: Add HTML Email Template.
Reporting
Platform Fee Journal
You can locate the Platform Fee Journal by going to Reports > BL Pay Reports > Platform Fee Journal. This report displays a detailed breakdown of all payments that have platform fees applied.
Payment Journal
The Sales Report > Payment Journal export to Excel and export to PDF/Print will also include platform fee reporting data for each payment.
MerchantTrack
MerchantTrack Overview
MerchantTrack Single Sign-On (SSO)
You can review all payment data inside your payment services MerchantTrack account.