Step 1: The buyer contacts their credit card issuer and disputes the charge
Step 2: Seller is debited the amount of the charge.
Step 3: Seller is given a chance to defend the charge. BridalLive's parent company, Fullsteam, will help you fight the dispute to attempt to win the dispute.
Step 4: Fullsteam Underwriting will be notified of the chargeback. Fullsteam will make contact (email/phone) directly with the merchant to obtain any kind of helpful evidence like signatures, invoices, proof of delivery, address verification (AVS), contracts, service agreements, etc..
Step 5: Fullsteam will help the merchant fight the chargeback and pass along whatever evidence provided. The best thing the merchant can do is respond to Fullsteam quickly so information can be received right away. *Sometimes it may be appropriate for the merchant to contact the buyer, a friendly phone call or email may jog their memory of the transaction.
Step 6: After this, it is a bit of a waiting game once the information is submitted and sometimes will be asked for further documentation.