BridalLive pulls all Twilio text messages into BridalLive to give the customer an easier way to text their BridalLive contacts.
As announced by The Campaign Registry (TCR) in September 2022, all businesses must register on 10DLC Standard in order to be compliant with carrier and government regulations. If your business isn’t registered, your messages may be at risk of being filtered or blocked. All registration will take place in your Twilio account. Please follow Twilio's guides below for step-by-step instructions for each phone number you have setup in Twilio.
What is A2P 10DLC?
https://support.twilio.com/hc/en-us/articles/1260800720410-What-is-A2P-10DLC-
"A2P 10DLC refers to a system in the United States that allows businesses to send Application-to-Person (A2P) type messaging via standard 10-digit long code (10DLC) phone numbers. Carriers in the US consider all Twilio traffic to be A2P. Carriers’ A2P 10DLC offerings provide better delivery quality and lower filtering risk than long code SMS of the past, using the same phone numbers.
Special Use Cases are now supported, however if you are a customer registering a special use case requiring additional carrier approval or a 527 Political Organization, please see our guidance on Special Use Cases before proceeding with registration.
Register now to benefit from improved deliverability and increased throughput in the new verified A2P 10DLC ecosystem. A2P 10DLC comes with new registration requirements for businesses who intend to send long code messages to AT&T in the US."
- cited from Twilio's 'What is A2P 10DLC" guide
Twilio A2P 10 DLC Onboarding Video
Onboarding Video - https://www.twilio.com/blog/the-new-a2p-10dlc-onboarding-experience
Registration Overview - https://pages.twilio.com/10DLC-HelpArticles-WW.html
List of campaign use case types for A2P 10DLC registration
https://support.twilio.com/hc/en-us/articles/11847054539547-A2P-10DLC-Campaign-Approval-Requirements
This guide will give examples of campaigns that you can use. Since everyone sends and receives unique text messaging in BridalLive, this will be specific to your business.
Twilio Professional Services for US A2P 10DLC Registrations
If you require additional service, please check into Twilio's professional services.
https://www.twilio.com/blog/twilio-professional-services-for-us-a2p-10dlc-registrations
How do I check that I have completed US A2P 10DLC registration?
"If you have previously completed one or more US A2P 10DLC registrations for messaging to the United States, but you are not sure if all of your Twilio numbers or use cases are properly registered, you can verify this using the Twilio Console or APIs."
- cited from Twilio's "How do I check that I have completed US A2P 10DLC registration?" guide
Update your Messaging with the BridalLive Webook
Please make sure your phone number Messaging settings are set to the below:
- Choose a Messaging Service should not be set and should look like the image above.
- Configure with Other Handlers - Webhooks, TwiML Bins, Functions, Studio, or Proxy
- A Message Comes In - set to Webhook with the below info
- Copy and paste this full URL for the Webhook - https://app.bridallive.com/bl-server/api/sms/twilioCallback
- Webhook should be set to HTTP GET
Update your A2P 10DLC Messaging Service Integration with the BridalLive Webook
- Log into your Twilio account, go to Develop > locate your specific Messaging Service. This will be what you named your Messaging Service in your A2P 10DLC registration.
- Select Integrations
- Set to Send a webhook
- Copy and paste this full URL for the Webhook - https://app.bridallive.com/bl-server/api/sms/twilioCallback
- Webhook should be set to HTTP GET
Review our Twilio guide for any additional setup questions - https://help.bridallive.com/hc/en-us/articles/360022868091-Setting-up-Twilio-com
If you have any questions about registering your business, please reach out to Twilio support for assistance as they will be able to help with Twilio-specific questions!
Twilio 10DLC UPDATES
*TWILIO 10DLC EMAIL RECEIVED AND COPIED FOR TWILIO USERS ON NOVEMBER 15, 2022*
You are receiving this email from Twilio because you send text messages (SMS and/or MMS) to U.S. consumers using 10-digit long code (10DLC) phone numbers.
What do you need to know?
Previously, customers who send fewer than 3,000 message segments per day to U.S. destinations, and use 5 or fewer phone numbers, did not need to register their brands and campaigns. These guidelines are changing.
Effective December 15, 2022, Twilio will require low-volume senders using U.S. 10DLC numbers to register their brand and their use case (“campaign”) for each phone number. Messages sent after December 15, 2022 on unregistered phone numbers will incur additional per-message carrier fees, and may be subject to filtering or blocking.
Why is this happening?
Low-volume message senders are now required to register their brand and campaign for each phone number.
What do you need to do?
You need to register your low-volume brands, campaigns, and phone numbers byDecember 15, 2022to avoid fees for messaging using unregistered phone numbers, and to avoid potential filtering or blocking.
For phone numbers used to send fewer than 3,000 message segments per day, follow this guidance:
- If you have a tax ID, register for a Low Volume Standard Brand.
- If you do not have a tax ID, hold off on registering. Twilio will introduce a new form of Sole Proprietor Brand soon, specifically for U.S. and Canadian entities without tax IDs. Check out New Requirements for A2P 10DLC Registrations blog post for more information on Sole Proprietorship Brands.
- If you do not have a tax ID, you can also look at verified Toll-Free Messaging.
What if you don’t take action?
Messages from unregistered numbers may be filtered or blocked. You will also be charged fees for any traffic, even low volume traffic, sent with an unregistered 10DLC number starting December 15, 2022.
Sincerely,
Team Twilio