Change of Ownership Procedure

IMPORTANT: Ten days minimum notice is required for all change of ownership requests for Merchant Services.

Change of Ownership Procedure - BridalLive Software:

If the new owner is taking control of an existing BridalLive account, please consider the below steps to ensure a smooth transition:

1. Update the payment method on file to avoid service interruptions. Log into your BridalLive account and go to Settings > Account Settings 
2. Notify your BridalLive account manager of all new preferred contacts and contact methods.
3. All ongoing questions should be directed to your account manager via help@bridallive.com, or by going to the ? in the top right of your BridalLive account and selecting Contact Us. 

If the new owner is starting a new BridalLive account, please note that BridalLive will not provide information from an existing account- contacts, vendors, inventory, etc.  However, we will gladly offer instructions on exporting available data for the new owner to import into a new account. Any exported data may need to be updated to match the new account's data to be able to import correctly. Please check out our guides on Importing.

Change of Ownership Procedure - BridalLive Pay Merchant Services:

For BridalLive Pay, a new merchant account will need to be established.  Please direct these messages to sales@bridallive.com.

This process will typically take 5-7 days for the Underwriting Team to complete the approval/boarding process, with an additional 3-5 days for terminal orders to be delivered.  Please keep this in mind, but we’ll do our best to expedite the process when possible.

The below steps are necessary when establishing a new merchant account for an existing BridalLive account.

1. Complete the merchant account application ASAP. This will require information such as your business entity, EIN if applicable, banking information, and more. 
2. After the application is signed and submitted, monitor your email for documentation requests from the Underwriting Team – this could include owner ID verification, Sec. of State Incorporation, a voided business check (including the name of the business), etc.
3. A voided check with the business name is required to establish funding for the correct bank account.  If this is unavailable, a verification letter with the business bank account and routing numbers is required, signed by a representative from the bank.
4. If more terminals are needed, order via this form – we’ll provide tracking information once it becomes available. 
5. BridalLive will send confirmation once a new merchant account has been approved and boarded, along with the Merchant Identifier (MID) to add to the integration settings when ready.
6. On the first day of the new owner taking control of the business, the updated Merchant Identifier will need to be added to the BridalLive account.  This will ensure all funding will be deposited to the correct account moving forward.
7. Existing terminals will need to be uninstalled and then reinstalled to new MID.  Any new terminals can also be installed.  Please follow the provided instructions, or contact help@bridallive.com to schedule time with an account manager to assist with installation.
8. Review reporting tools, and continue to seek support and guidance from the BridalLive Team.  We are here to help, and appreciate your partnership!