| Reputation Management |
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- The date range for Reputation Management will default to the last 3 months. You can change this to any date range that you would like to take a look at under the page filters.
- The provider drop down will allow you to adjust the tables and charts to only display data for specific providers.
- The Rating filter allows you to drill down to a particular rating.
- Any filtering you do is going to change everything on this screen.
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- The chart will allow you to see the growth in number of reviews versus the average rating over time.
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- Over on the right hand side of the screen, under Overall Details, we are currently looking at ALL locations. We can see the overall rating compare this to your local competitors. It’s very important that you can benchmark against your competitors so you know how you’re doing in your industry and your local area.
- You can see the number of reviews you have responded to, your 1 star reviews and 5 star reviews.
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- If you were to toggle to one specific location, you can select the dropdown to see the 5 competitors.
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- In the Provider Details, you can see exactly where your review traffic is coming from.
- Please note that there are no organic reviews left on Apple, Bing and Yahoo, they all come from Yelp or other provider sites such as TripAdvisor and Facebook. Best practice is to make sure you are responding to these reviews on the original provider site (ex. Yelp, TripAdvisor, etc).
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- When you scroll down, you will see all of your reviews in chronological order and off to the left you will see where the review came from. There are several different functions that you can do with each review.
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- The filter icon
 will narrow down all the reviews to just that specific location. This saves you from having to scroll to the top of the screen to adjust.
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- The note icon
 allows you to take internal notes. You can use this to communicate with other users in Chatmeter or to keep yourself organized.
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- The respond to reviews icon is only available for TripAdvisor reviews. It will take you directly to that review in another tab so you can easily respond on that provider site without losing your place in Chatmeter.
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- The Advanced Filter section will allow you to filter down your reviews.
- Use these filters to easily find reviews with no text, reviews that have been adjusted, reviews that have been removed, reviews that have been filtered by Yelp, and more.
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- Once you have added your credentials (Google, Yelp, and Facebook) into Chatmeter, the option to create templates for review responding will become available.
- Click the gear icon in order to create a new review template.
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- When creating a review template, you can use any of the merge codes listed. This will help personalize your responses.
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- The templates are especially helpful when using our bulk review responding feature. Use the advanced filters to narrow down to specific types of reviews (for example, 5 star reviews from Google and Facebook, without text).
- Change Respond to: Single Review to Multiple Reviews.
- Select the template(s) you would like to use. (Our system will alternate responses between the templates you have selected.)
- Choose which reviews you would like to respond to or click Apply to All.
- Select Publish and you responses will go out to the reviews that you selected and round robbin your templates.
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- Under the Insights, you can toggle to Location Comparison. This will take you to one of the most popular reports in the dashboard.
- From this report you can see which locations are your top performers in regards to review ratings, review count, responding, etc.
- Pick a specific date range and certain providers in order to filter the data.
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- By clicking on the Show Groups box, you will be able to filter the data down into the specific groups in your dashboard so you can easily compare regions or different groupings against each other.
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