If your payment terminal is not connecting, not appearing in BridalLive, or displaying activation or configuration errors, you may need to remove the device from MerchantTrack and activate it again.

This process removes the terminal from your merchant account and registers it again as a new device.

Before You Reinstall the Terminal

Before uninstalling your terminal, try the following quick checks. Many connection issues can be resolved without reinstalling the device.

1. Restart the Terminal

Power off the terminal completely, then turn it back on and allow it to fully boot.

2. Check the Network Connection

Confirm the terminal is connected to the network.

If using ethernet:

• Ensure the ethernet cable is firmly plugged into both the terminal and router.

If using a WiFi extender or network adapter:

• Confirm the device is powered on.

• Check that the extender has a stable connection to the router.

3. Refresh the Terminal List in BridalLive

Sometimes BridalLive simply needs to refresh its device list.

Navigate to:

Settings → Integrations → Merchant Account

Select Get Terminals to refresh the connection.

If the terminal still does not appear or is not working correctly, proceed with the reinstall process below.

Remove the Terminal from MerchantTrack

1. In BridalLive, click your name in the top-right corner.

2. Select Open MerchantTrack.

3. In MerchantTrack, navigate to Terminals → View Terminals.

4. Locate the terminal you want to reinstall and select its Terminal ID.

5. Scroll to the bottom of the page and select Edit.

6. Select the Remove button.

7. Confirm that you want to remove the terminal.

Once removed, the terminal may display an activation code, depending on the device model.

Prepare the Terminal for Reinstallation

Different terminal manufacturers require different identifiers during activation.

Ingenico and Verifone Terminals

These devices display an activation code on the terminal screen.
This code will be entered during activation in MerchantTrack.

PAX Terminals

PAX devices do not use activation codes.
Instead, you will enter the serial number printed on the back of the device.

If the Activation Code Does Not Appear

If your terminal should display an activation code but does not, perform a standard restart of the terminal.

1. Restart the terminal using the power or restart option on the device.

2. Allow the terminal to fully reboot.

3. Once the terminal finishes starting up, check the screen again for the activation code.

⚠️ Important:
Do not disconnect internal cables or open the device. Payment terminals contain tamper protection and opening the device can permanently disable it.

Activate the Terminal in MerchantTrack

1. In MerchantTrack, navigate to
   Terminals → Activate New Terminal.

2. Select the correct merchant account.

3. Choose the terminal manufacturer.

4. Select the device model.

Enter the required identifier for your device.

5. Enter a Description for the terminal.
   Example: Front Counter Terminal or Checkout Terminal.

6. Select Activate.

The terminal may take several minutes to complete activation. During this process it may display configuration or loading screens before reaching the TriPOS or Welcome screen.

Reconnect the Terminal to BridalLive

After the terminal is activated in MerchantTrack:

1. Return to BridalLive.

2. Navigate to
   Settings → Integrations → Merchant Account.

3. Select your newly activated device name from the dropdown.

4. Click Get Terminals.

BridalLive will refresh the available terminal list and link to the device.

Confirm the Terminal is Working

Once the terminal appears in BridalLive:

1. Process a small test payment.

2. Confirm the payment is approved and the terminal responds normally.

If the terminal does not appear after activation, verify that:

• The terminal is powered on

• The network connection is stable

• The correct merchant account was selected during activation